Job Information

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Public Transportation Services Corporation (PTSC)
PTSC is an equal employment opportunity employer


Bulletin No:
Job Title:
Closing Date:
Salary Grade:
Salary Range:
$156,062.40 - $194,833.60 - $233,584.00

At Will**

Other Info:

This bulletin is posted to establish or add to a Qualified Candidate Pool(QCP)


Basic Function

Provides executive direction in the development and execution of Communications goals, objectives, and strategy for the agency while building and sustaining Metro’s mission to build a world class transportation system to transform the quality of life in all communities.  Will serve as part of the senior leadership team and will lead the successful execution of all communications efforts in one of the following areas:  Arts and Design, Community Relations, Customer Care, Government Relations, Marketing or Public Relations.

This solicitation is for an Executive Officer, Communications who will oversee the Public Relations function, which includes the following five business units: Media Relations, Executive Communications, Special Events and Partnerships, Digital Media, and Internal Communications.

Example Of Duties

  • Develops and executes departmental strategy and ensures alignment with agency goals

  • Directs efforts to manage Metro’s External Communications policy while developing key messages for projects, programs, and initiatives

  • Leads budget development and management, including proactively evaluating and optimizing resources on an ongoing basis

  • Analyzes communications plans to identify successes and areas for improvement; modifies processes as necessary to provide a clear path to ensure team success and alignment with Metro’s mission and goals

  • Directs the development and implementation of work plan goals, objectives, policies, procedures, and work standards for assigned function, and monitors progress

  • Consults with and recommends to Metro management, Board of Directors, and municipal and transportation officials on the direction, progress, preparation, and funding of external facing policies and programs

  • Develops and directs coordination of and promotion of programs and policies, including negotiating contractual agreements with private entities, as well as other public agencies

  • Develops and reviews scope of work for contracts; resolves legal, contractual, and technical issues

  • Establishes and maintains relationships with Metro Board members and Board staff; regional and local elected officials; and business, professional, civic, government, and community groups regarding Metro plans, policies, programs, and services to build trust and foster key strategies and initiatives

  • Directs the development of extensive customer-related and/or Communications programs and studies, including evaluations of existing and proposed services, costs, productivity, cost-effectiveness, and service area impact,

  • Assists executive management in responding to inquiries, complaints, and investigations

  • Prepares and presents written and oral reports to Board members, Metro management, government officials, key stakeholders, community groups, and the general public

  • Represents Metro before public officials, private entities, professional, civic, governmental groups, and at community and special events

  • Recruits, supervises, and evaluates assigned staff; manages staff personnel issues

  • Establishes and implements performance measures and evaluates staff performance

  • Communicates Metro’s safety vision and goals; oversees the implementation of agency and departmental safety rules, policies, and procedures; and maintains accountability for the safety performance of all assigned employees

  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Requirements For Employment

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  Additional experience, as outlined below, may be substituted for required education on a two-for-one-year basis.  A typical combination includes:


  • Bachelor′s Degree in Business, Public Administration, Public Policy, Marketing, Communications, or a related field; Master′s Degree in a related field preferred


  • Eight years of relevant senior management-level experience in customer relations; marketing; government relations; communications; public affairs/relations; public art or public engagement

Certifications/Licenses/Special Requirements

  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

  • Experience developing and implementing executive and crisis communications and strategies.


  • Theories, principles, and practices of marketing, advertising, public policy, communications, web and social media, and public engagement

  • Organizational structure, functioning, and protocol of public agencies and state/federal/local governments

  • Research theories and techniques

  • Social and political issues influencing transportation programs

  • Administration methods, including goals setting, program and budget development and implementation, capital and operating budgets, funding sources, and finance best practices

  • Decision making processes and implementation

  • Modern management theory, including staff management

Skilled in:

  • Directing the overall operations of a major function within Communications

  • Developing and editing high-quality materials

  • Making presentations and publicly speaking to large audiences

  • Determining strategies to achieve goals

  • Establishing and implementing policies and procedures

  • Management of staff, projects, programs, and initiatives

  • Planning and administering a departmental budget

  • Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes

  • Exercising sound judgment and creativity in making decisions

  • Communicating effectively orally and in writing

  • Exhibiting diplomacy and tact when communicating with others

  • Interacting professionally with Metro employees, Board of Directors and Board staff, elected officials, stakeholders, and the public

  • Supervising, training, and motivating assigned employees

  • Mediating and negotiating



  • Manage a diverse team of individuals

  • Build a high performing culture

  • Establish and implement performance measures for the department and staff

  • Collaborate with internal and external partners

  • Plan financial and staffing needs and resource allocations

  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

  • Represent Metro before public officials, private entities, professional, civic, governmental groups, and community and special events

  • Prepare comprehensive reports and correspondence

  • Handle highly confidential information and materials

  • Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date.

*Open to the public and all Metro employees

**This is an At-Will position and employee serves at the pleasure of the hiring authority.

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.