Job Information

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Public Transportation Services Corporation (PTSC)
PTSC is an equal employment opportunity employer


Bulletin No:
Job Title:
Closing Date:
Salary Grade:
Salary Range:
$29.34 - $36.71 - $44.05

At Will**

Other Info:
THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. NO QCP WILL BE ESTABLISHED. (Please see the Benefits tab for additional information.)

This bulletin is posted to establish or add to a Qualified Candidate Pool(QCP)


Basic Function

Performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline.

Example Of Duties

  • Performs systems analysis and provides systems support in a specified application area
  • Develops, oversees, and maintains information systems
  • Produces various reports for functional areas
  • Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs
  • Designs technical systems specifications describing information processing functions required by the users
  • Evaluates and recommends use of commercial software in application area
  • Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems
  • Coordinates with systems programmers
  • Evaluates systems to ensure that user requirements are properly satisfied
  • Troubleshoots, analyzes, and resolves user and systems problems
  • Monitors system performance and integrity
  • Designs and implements upgrades to user interface
  • Communicates system upgrade needs to ITS (Information Technology Services)
  • Responds to system emergencies
  • Researches and prepares reports, systems training manuals, and technical systems documentation
  • Monitors historic data to ensure proper records retention
  • Participates in the department's information security, disaster recovery, and safety programs
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

    May be required to perform other related job duties

Requirements For Employment

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:


  • Bachelor's Degree in Computer Science, Information Systems, or a related field


  • One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages

Certifications/Licenses/Special Requirements

  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions


Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

  • Experience administrating Project Management and Service Management tools and methodologies
  • Experience configuring and administrating Project Portfolio Management (PPM), and Service Management Tools
  • Experience designing business rules, workflows, and requirements documentation
  • Experience developing ad-hoc and template reports in Excel, in Access, and in Business Intelligence (BI) tools, such as, Power BI, Tableau, Domo, and Oracle BI.


  • Theories, principles, and practices of specified application areas and systems analysis and design
  • Applicable software, such as Crystal Reports, .NET Framework, etc.
  • Analysis, research procedures, and reconciliation of information
  • Capabilities of large-scale computer systems
  • Personal computer hardware and software
  • System administration, security practices, and user management
  • Query generation, data organization, and database design
  • Statistical analysis and data interpretation

Skill in

  • Analyzing and designing information systems in a specified application area
  • Listening to users, interpreting needs, and providing support
  • Managing database information and developing data warehouses, using systems such as Oracle Database
  • Application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports
  • Basic programming languages, such as SQL (Structured Query Language), Crystal Syntax, etc.
  • Troubleshooting system problems and developing solutions
  • Preparing easily consumable reports, professional e-mails, and correspondence
  • Exercising sound judgment and creativity in making decisions
  • Communicating effectively orally and in writing
  • Interacting professionally with various levels of Metro employees and outside representatives

  • Compile, analyze, and communicate system information and data
  • Think and act independently
  • Find creative solutions to problems
  • Handle highly confidential information
  • Meet tight time constraints and deadlines
  • Read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Train users in implemented systems
  • Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date.(EB)

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.