Job Information

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Public Transportation Services Corporation (PTSC)
PTSC is an equal employment opportunity employer


Bulletin No:
Job Title:
Closing Date:
Open Until Filled
Salary Grade:
Salary Range:
$61,089 - $76,356 - $91,624
Open Until Filled openings may be closed at any time without notice.

At Will**

Other Info:

This bulletin is posted to establish or add to a Qualified Candidate Pool(QCP)


Basic Function

Performs senior analyst-level workers′ compensation functions in accordance with the California Labor Code, mentors lower level staff, and works with management and division personnel to enhance the Transitional Duty Program (TDP).

Example Of Duties

  • Conducts senior analyst-level investigations upon receipt of new claims
  • Assists employees who have been injured on the job and processes benefits due to injured employees
  • Handles issues and problems regarding injured workers who have filed claims
  • Processes medical bills and liens accumulated during an injured employee claim process
  • Reviews and responds daily to all incoming legal and medical mail on a timely manner in accordance with California Labor Code regulations
  • Handles claim files efficiently to ensure all benefits have been paid timely and appropriately
  • Provides quality customer service to injured employees, division personnel, and providers
  • Maintains claim files on an effective diary system to aggressively handle claims and ensure timely responses
  • Works closely with legal to strategize on plans of action for appropriate resolution of claims
  • Mentors and trains lower level employees
  • Provides a high quantity and quality of work in accordance with departmental policies and procedures and in accordance with the California Labor Code Regulations and Requirements
  • Prepares files for presentation to division personnel as required/needed
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  • May be required to perform other related job duties

Requirements For Employment

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

  • Bachelor's degree - Business or other related field
  • Three years of relevant experience handling, analyzing, and resolving workers' compensation claims and caseload of varying types of employers, including California workers' compensation laws experience
  • Prior employer’s Designation Certificate preferred
  • California Self-Insurers Administration Certificate preferred
  • California Worker's Compensation Claims Administration (WCCA) Certificate preferred
  • Valid California Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:
  • Experience handling workers' compensation claims

  • Experience applying workers' compensation labor code laws when providing benefits or denying a claim

  • Experience conducting full-cycle workers' compensation claims

  • Experience analyzing medical reports to provide benefits or payment of medical services


  • Theories, principles and practices of claims administration
  • Applicable local, state, and federal laws, rules, and regulations governing workers' compensation, disability, and vocational rehabilitation
  • State Labor Code Laws
  • Strategies and procedures for case settlements
  • Research and report preparation
  • Applicable business software applications

  • Performing professional workers' compensation claims administration work

  • Calculating wages

  • Reviewing and rating medical reports

  • Analyzing situations, identifying problems and issues, and recommending solutions

  • Working with legal representatives to resolve matters or cases

  • Working aggressively to bring cases to resolution without legal actions

  • Preparing comprehensive reports and correspondence

  • Communicating effectively both orally and in writing

  • Operating personal computers and office equipment


  • Organize and prioritize work
  • handle work assignments on a strict diary system to ensure deadlines are met timely
  • Meet time constraints and deadlines
  • Use good judgment when handling highly confidential material and information
  • Follow both oral and written instructions
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, guidelines, contracts, budgets, and labor/management agreements
  • Compile and analyze data
  • Prepare and report statistical information
  • Interact professionally with various levels of Metro employees and outside representatives
  • Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (SA)

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.